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Case Study | Service Business
While working with a Chicago service based business, we dove into the weeds and found that they were unprofitable and at 100% capacity. There were a few structural issues as far as services, pricing, and fulfillment that we looked at as well.
We cut out 60% of the existing client base that was unprofitable, simultaneously upselling select services to the already profitable clients and cutting unnecessary internal expenses that were only used for those unprofitable clients.
This resulted in a 300% increase in profit, opening up 60% of the total capacity to take on new clients, and this served to boost team morale and performance.
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